Changelog

Free AI Tools (39 tools)

Launched a complete suite of free AI tools including FAQ generators, chatbot ROI calculator, email response generator, and markdown converters at /tools.

Comparison pages

Added detailed Converso vs Intercom, Tidio, SiteGPT, Drift, Zendesk, and Crisp comparison pages.

Auto-sync improvements

Content sync is now faster and more reliable. Pages update within 15 minutes of changes.

Gemini 1.5 Pro support

You can now choose Google Gemini 1.5 Pro as your chatbot's AI model — great for multilingual content and long-context documents.

Human handoff v2

Improved handoff flow with full conversation context passed to Slack, Zendesk, and Crisp.

Analytics dashboard

New analytics view showing top questions, unanswered queries, and conversation trends.

95+ language support

Chatbots now respond in 95+ languages automatically, detected from the user's message.

Faster training

Chatbot training time reduced by 60% for large documentation sets.

Custom system prompts

Growth and Scale plans can now set custom system prompts to shape chatbot personality.

Claude 3.5 Sonnet support

Anthropic's Claude 3.5 Sonnet is now available as a model option — excellent for nuanced, detailed answers.

SOC2 readiness

Completed SOC2 Type I readiness assessment. Enterprise data handling documentation available.

2× overage cap

Introduced a hard 2× overage cap — you'll never be charged more than double your plan price in any month.

Multi-model support launched

Choose between GPT-4o, Claude, and Gemini. Switch models without rebuilding your chatbot.

Integrations (Slack, Zendesk, Crisp)

Native integrations with Slack, Zendesk, and Crisp for human handoff and notifications.

Auto-sync on all plans

Auto content sync is now available on all paid plans — not just Scale.

CSRF protection

Added CSRF token validation on all API endpoints.

Rate limiting

Implemented per-IP rate limiting on chat and API endpoints.

GDPR improvements

Added data retention controls and improved data deletion workflows.