Plain-English definitions of the terms you need to know when building and deploying AI chatbots.
10 terms — click any term to read the full definition
A software program that uses AI to understand and respond to human messages in natural language.
An AI system trained on billions of text documents to understand and generate human language.
An AI architecture that combines a language model with a knowledge base to generate grounded answers.
The field of AI that enables computers to understand, interpret, and generate human language.
A database that stores information as mathematical vectors, enabling semantic search across content.
A centralized repository of information that an AI chatbot uses to answer customer questions.
Using AI and software to handle support queries without requiring human agents.
The process of teaching an AI chatbot to understand and respond to your specific domain.
When an AI chatbot transfers a conversation to a human agent for resolution.
Numerical representations of text that capture semantic meaning, enabling AI to find relevant information.