The best of both worlds — AI speed for common queries, human expertise for complex ones, with seamless handoff between the two.
When Converso can't resolve an issue, it automatically creates a Zendesk ticket with the full conversation transcript attached.
Agents receive the complete chat history, collected customer details, and issue summary — no need to ask the customer to repeat themselves.
Converso resolves common queries automatically before they become tickets. Only complex or sensitive issues reach your Zendesk queue.
Converso applies Zendesk tags, sets ticket priority, and assigns to the right group based on conversation content — automatically.
Converso only deflects questions it can answer accurately. Anything requiring nuance is escalated with full context, protecting your satisfaction scores.
All Converso-assisted and Zendesk-handled conversations are visible in one place. No blind spots in your support operation.
No Zendesk developer required. Works with any Zendesk plan.
In the Converso dashboard, go to Integrations and connect your Zendesk account with your subdomain and API key.
Define when Converso should auto-escalate: on specific keywords, low confidence, customer tier, or explicit request to speak with an agent.
Publish your chatbot. Converso handles tier-1 queries automatically and creates properly tagged Zendesk tickets for everything else.
When Converso determines a question needs human attention, it automatically creates a Zendesk ticket with the full conversation transcript, customer details, and any collected context — so agents don't have to ask questions already answered.
Yes. Converso acts as the first responder in your chat widget and escalates to Zendesk agents when needed. The handoff is seamless and includes the full conversation history.
Yes. You can define escalation rules based on keywords, sentiment, customer tier, or topic. Converso follows these rules when deciding whether to answer or create a ticket.
No. Converso only deflects questions it can answer accurately. Complex or sensitive issues are passed to agents with full context, protecting your CSAT scores.
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